Privacy Policy

Last updated: October 18, 2026

This policy adds to the general Pintarlab Privacy Policy.

Who we are

uptime is operated by Pintarlab, a brand of CV Solusi Pintar, Indonesia. Contact: support@pintarlab.com.

What we collect

• Your email address and a hashed password (we never store your password in plain text).
• Your timezone and the extra alert email addresses you enter.
• The monitors you create: names, client labels, URLs, keywords and schedules.
• Results of the checks we run: status codes, response times and error messages.
• For each heartbeat ping: the time, method, source IP address and user agent.
• A log of the emails we sent you.
• Server logs (IP address, user agent), kept for up to 30 days for security.

How we use it

Only to run the service: logging you in, checking the URLs you add, recording pings, and sending alert, summary and account emails.

What we don't do

We don't sell or rent your data, we use no ad trackers and no third-party analytics in the app. We don't store page content from your sites: for keyword checks we read the page in memory and discard it.

Processors

Our VPS hosting provider, our email delivery provider (Brevo), and Lemon Squeezy as Merchant of Record for payments once billing launches.

Cookies

One essential session cookie to keep you logged in. No tracking cookies.

Retention & deletion

Pings are kept for up to 30 days (the last 100 per heartbeat), failed-check details for 30 days and incidents for 90 days. Deleting your account removes everything immediately, except an anonymous count of emails we sent (no address, no content), which we keep to enforce sending limits. Backups roll off within 30 days.

Your rights

Export your monitors (CSV) and delete your account from Settings, or email us.

Changes

We'll email account holders about material changes. This policy adds to the general Pintarlab Privacy Policy.